Terms of Service

1. Acceptance of Terms

By accessing or using the Hospana platform as a property owner, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

2. Owner Responsibilities

• Provide accurate property information, photos, and pricing
• Maintain your properties in safe, habitable condition
• Respond to booking requests and guest inquiries promptly
• Handle complaints professionally and resolve issues
• Comply with local laws, regulations, and tax obligations
• Ensure caretakers assigned to your properties act responsibly

3. Platform Fees

Hospana charges a commission on each booking processed through the platform. Commission rates are displayed in your dashboard and may vary by property type. Fees are deducted automatically from booking payments.

4. Bookings & Cancellations

• You may approve or reject booking requests within the platform
• Cancellation policies are set per property and apply to both owners and guests
• Refunds are processed according to your cancellation policy
• Disputes are handled through the Hospana support team

5. Prohibited Activities

• Listing false or misleading property information
• Discriminating against guests based on protected characteristics
• Circumventing the platform to avoid commission fees
• Sharing account credentials with unauthorized users
• Uploading malicious content or violating intellectual property rights

6. Limitation of Liability

Hospana acts as a platform connecting property owners with guests. We are not responsible for the actions of guests, the condition of properties, or disputes between parties. Our liability is limited to the platform fees collected.

7. Termination

We may suspend or terminate your account for violations of these terms. You may close your account at any time by contacting support. Active bookings must be honored before closure.

8. Contact

For questions about these terms, contact [email protected]