Privacy Policy

1. Information We Collect

When you use Hospana as a property owner, we collect:

• Account Information: Name, email address, phone number, and business details
• Property Data: Property addresses, photos, pricing, room configurations, and amenities
• Booking Data: Guest information, booking dates, payment records
• Usage Data: App usage patterns, device information, and IP address
• Location Data: Property coordinates for map display and proximity features

2. How We Use Your Information

• To provide and maintain the Hospana platform
• To process bookings and manage your properties
• To send notifications about bookings, complaints, and system updates
• To generate analytics and reports for your business
• To improve our services and user experience
• To comply with legal obligations

3. Data Sharing

We share your data only in the following circumstances:

• With Guests: Property information you make public is visible to potential guests
• With Caretakers: Property and booking data is shared with assigned caretakers
• With Service Providers: Payment processors, email services, and SMS providers
• When Required: By law or to protect our rights and safety

4. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure password hashing (BCrypt), JWT-based authentication, and regular security audits. Your data is stored on secure servers with restricted access.

5. Data Retention

We retain your data for as long as your account is active. Booking and financial records are retained for 7 years as required by law. You may request data deletion by contacting support.

6. Your Rights

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Export your data
• Opt out of marketing communications

7. Contact Us

For privacy-related questions, contact us at [email protected]